FAQ Videos

Matching caregivers and clients isn’t just convenience—it’s a core driver of retention, satisfaction and care outcomes. This video presents strategies for ensuring the right fit: skill-based matching, compatibility, travel constraints, preferences, and consistency. Good matching creates loyalty—for clients and caregivers.

Who we empower every day

By Role

• Client Services Director — Understands client needs, preferences and selects caregiver profiles accordingly.
• Caregiver Recruitment & Placement Lead — Considers skills, availability and preferences when assigning caregivers to clients.
• Scheduler / Coordinator — Builds assignments that maximise fit, minimise turnover and respect both parties’ needs.

By Persona

• The Client/Family Member — Desires the right caregiver—someone who understands them, shows up when promised and stays consistent.
• The Caregiver — Craves assignments where their skills are valued, communication flows and they feel supported.
• The Agency Owner — Seeks higher retention, fewer mismatches, stronger reputation and better referral growth.

When caregiver–client matching is intentional, your agency fosters stronger relationships, fewer disruptions and better outcomes—for clients and the team alike.