FAQ Videos

Having caregivers in the field isn’t enough—those caregivers must hold valid licenses, certifications and up-to-date training. This video examines proactive measures agencies can adopt: digital document storage, periodic re-verification, audit mechanisms and collaboration with regulatory bodies to ensure compliance & high service quality.

Who we empower every day

By Role

• Credentialing Manager — Maintains a central repository of licenses/certifications, tracks renewals and flags missing credentials.
• Training & Compliance Lead — Coordinates continuing education, audits credential status and ensures caregiver readiness.
• IT/Systems Administrator — Implements digital tools for document uploads, reminders and verification workflows.

By Persona

• The Agency Owner Focused on Quality — Wants visibility into caregiver credentials and proof that your team meets regulatory standards.
• The Caregiver — Seeks clarity on which credentials are required, how to upload them and when renewals are due—so they stay active and compliant.
• The Client/Family Representative — Needs assurance the caregiver qualified to serve the client holds the right certifications and you can prove it.

Managing caregiver credentials proactively prevents service interruptions, maintains compliance and elevates trust with clients and payers.