FAQ Videos

Securing sensitive client data is non-negotiable in home care. This video introduces the CareSmartz360 Client and Family Portal as a highly secure communication and information management tool, designed to protect client and family information.

The portal provides an essential, secure link for clients and their families to access caregiver schedules, billing invoices, and crucial agency announcements—all in one encrypted location.

What sets the CareSmartz360 portal apart is its robust, multilayered security framework that ensures HIPAA compliance and protects against unauthorized access. Access is strictly controlled, meaning only authorized family members & clients can view confidential records.

To provide you with peace of mind, the platform utilizes industry-standard encryption protocols for all data transmission & storage, maintaining the confidentiality and integrity of client information at all times.

With the CareSmartz360 Client and Family Portal, agencies don’t just share information—they provide secure, controlled access to vital care data, protecting client privacy and building trust.

Who we empower every day

By Role

• Agency Owners – Ensure HIPAA compliance and client data security with a protected, controlled access portal.

By Persona

• Client Families – Access sensitive care and billing data securely, knowing information is protected by robust security measures.
• Care Managers – Utilize a secure channel for sharing care documentation without compromising client confidentiality.
• Billers – Share invoices and billing statements securely with authorized family members.
• Clients – View personal care schedules and agency announcements in a restricted-access, secure environment.

Using the CareSmartz360 Client and Family Portal, security is integrated into every interaction—allowing clients to stay informed with complete confidence in data protection.

With CareSmartz360, your agency can provide clients and their families with transparent access to their care data, backed by security protocols that meet the highest standards, without fear of data breaches. Robust security measures, access controls, and HIPAA compliance make information access safe—so your team can focus on care, not security worries.