FAQ Videos

Discover how the Agency App enables agencies to respond quickly to caregiver call-outs and make real-time schedule adjustments, ensuring uninterrupted care delivery.

Who we empower every day

By Role

• Scheduler/Coordinator: Can view, adjust and broadcast open shifts immediately when a caregiver calls out.
• Operations Lead: Ensures care delivery continuity and minimises coverage gaps and agency risk.
• Caregiver: Receives prompt updates & clear instructions when shifts change, reducing confusion.

By Persona

• Scheduler under pressure: Needs tools to pivot fast when unexpected call-outs occur.
• Operations manager who owns service quality: Wants to avoid missed visits and negative client outcomes.
• Caregiver who values prediction: Prefers clarity, fewer surprises and quicker replacements when needed.

Use the Agency App to handle any last-minute caregiver call-outs & shift changes in real time, maintaining seamless senior care. Instant schedule adjustments & mobile alerts reduce disruption & boost responsiveness while upholding agency reputation.