FAQ Videos

Insights are only valuable when they lead to action. This video dives into how custom reports within CareSmartz360 turn raw data into actionable intelligence—helping your agency focus on critical metrics, identify emerging trends, and steer growth.

Custom reporting enables agencies to pinpoint what’s working (and what isn’t) and adjust proactively.

Who we empower every day

By Role

• Analytics Manager — Designs custom queries and visualisations that uncover patterns across caregiver retention, client outcomes, and cost drivers.
• Strategy Director — Uses tailored metrics (e.g., inquiry-to-admission ratio, caregiver acquisition cost) to guide growth and optimisation.
• Quality Assurance Lead — Monitors care delivery trends and engages stakeholders based on data rather than guesswork.

By Persona

• The Agency Owner With Growth Ambitions — Wants to leverage data to scale intelligently, not just bigger.
• The Data Analyst — Needs flexible report-building tools to dive deep into operational and financial performance.
• The Client Engagement Manager — Looks for measurable levers to improve satisfaction, retention, and referral growth.

When a home care agency harnesses actionable insights, it transforms from reactive to strategic—driving quality, efficiency, and business growth simultaneously.