FAQ Videos

Home care providers often face complexity in client-family communication, scheduling disputes, & payment coordination. This video introduces the CareSmartz360 Client and Family Portal as the definitive solution for simplifying these interactions and maintaining HIPAA compliance.

The portal serves as the single source of truth for clients and their families, offering complete transparency on caregiver schedules, billing invoices, and important announcements from the home care agency.

What sets the CareSmartz360 portal apart is its consolidated approach to managing interactions. It provides a shared, secure space where all authorized parties can view the same real-time schedule, eliminating confusion & miscommunication around visit times.

Who we empower every day

By Role

• Agency Owners – Reduce disputes and improve service satisfaction by providing full transparency and HIPAA-compliant communication.

By Persona

• Client Families – Access real-time schedules and invoices easily, reducing calls to the agency and preventing scheduling or billing conflicts.
• Schedulers – Reduce time spent fielding calls about shift times by directing families to the portal's real-time schedule view.
• Billers – Streamline payment inquiries by providing families with direct access to current & historical invoices.
• Care Managers – Ensure families are aligned with the care plan by utilizing the portal for key announcements and updates.

Navigating client and family interactions doesn’t need to be challenging—with centralized information and transparent access, agencies can transition confidently while preserving compliance and communication clarity.

With CareSmartz360, your agency can move beyond scattered communication and embrace an integrated platform that resolves scheduling, payment, and information sharing challenges. HIPAA-compliant transparency, centralized information, and easy access make interaction simple—so your team can focus on care, not administrative complexity.