of shifts filled
operational costs saved
legal compliance
Heaven Sent Home Care and Staffing Solutions is a family-owned agency dedicated to providing exceptional non-medical caregivers to facilities across New Hampshire, Maine, and Massachusetts. Since 2015, they have been committed to promoting independence, enhancing physical, mental, and social well-being, and maintaining close communication with family members.
In the words of Travis Dumont, the agency’s vice president, “We needed more than just software; we needed a strategic partner who understood the nuances of our industry.”
Their legacy system wasn’t sufficient to support the growing organization's needs. They turned to CareSmartz360 to implement a scalable solution to achieve operational efficiency, ensure compliance, and drive growth.
“We needed more than just software; we needed a strategic partner who understood the nuances of our industry.”
Vice President, Heaven Sent Home Care
and Staffing Solutions
Heaven Sent Home Care faced a significant hurdle in its onboarding and verification processes, which hindered its ability to provide quality and consistent care across locations.
The agency followed no stipulated method to capture complete visit data, including clock-in/out time and precise caregiver location in real-time. They had to fill timesheets manually which was extremely time-consuming and compromised the accuracy of records and billing.
Heaven Sent lacked custom reporting, forcing them to use generic templates, and couldn't track key metrics like client satisfaction, caregiver performance, and scheduling efficiency, resulting in limited operational visibility.
On top of that, meeting different home care business requirements across Maine, Massachusetts, and New Hampshire posed a significant compliance challenge.
These challenges impacted the quality of care delivered, operational efficiency, and the agency's reputation.
With features like Electronic Visit Verification integration, automated workflows, and compliance reminders to meet state regulations and carry out documentation renewal, our software significantly streamlined Heaven Sent's operations.
CareSmartz360's intuitive design made it easy for agency staff to navigate the solution, and features like easy time tracking and automated workflows contributed to smooth process standardization.
CareSmartz360's EVV feature with GPS tracking enabled real-time tracking, optimized service routes, and confirmed caregiver presence, meeting operational needs and state EVV requirements.
Transitioning from spreadsheets and multiple software solutions to CareSmartz360 enhanced efficiency. The platform automated reminders for caregiver compliance item renewals, ensuring up-to-date documentation.
Heaven Sent struggled to accurately track caregiver hours and location - manual timesheets were error-prone and time-consuming. CareSmartz360's automated system with GPS clock-in/out and real-time location tracking completely solved these issues for them.
The agency experienced a 30% reduced administrative workload as processes and procedures were streamlined.
The GPS-enabled EVV system instilled greater transparency and confidence in the accuracy of care services provided by caregivers. Heaven Sent Home Care could confidently meet state-specific compliance requirements, keeping its multi-location operations aligned with regulations.
Meanwhile, customizable reports provided the agency with precise data, empowering it to make informed decisions that fueled its growth by 25% and improved its retention rate by 15%.
“Very user-friendly and great customer service.They have customized many different reportsand features to fit our business model. We had used a previous software before andswitching to CareSmartz360 was a breathof fresh air.”
Our users reported 95% customer satisfaction in 2024. Schedule a personal walkthrough to see CareSmartz360, home care software in action.
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