Our client is a leader in home care and assisted living services. The client also has an active franchise operation with around 125 franchisees throughout the country. Since 1996, this home care provider has helped families with non-medical in-home care and assisted living referral services. Now it is adding skilled home health care in select locations.
“With CareSmartz360, we were able to combine Franchise Operations and Franchise Management into a single system. Having our data in a single system has made our franchise organization more unified, agile and efficient. We’ve closed the reporting gaps that existed when we were using multiple IT systems to run our business. Now that our data resides in a single system we are able to establish better metrics, monitor and evaluate key performance indicators (KPI).”
A leading Home Care Franchisor
Manual processes and data duplication due to disparate multiple systems were compromising the client’s ability to manage operations and franchises while simultaneously focusing on business growth.
After requirement gathering and understanding the client’s business processes, a solution was developed to address all the business challenges. The cloud – based, HIPAA compliant application was configured to manage operations and franchisees with one single application eliminating data duplication and redundancy. Role based logins with corresponding views were created to enable Corporate Office, Franchisees, Area Representatives, Care-coordinators and Caregivers manage their respective functions with a single integrated application. Reporting was taken to a whole new level – users could generate all kinds of custom reports including Franchise Management, Client Intake, Scheduling, Payroll, Billing, HR, Marketing and Support.
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Our users reported 95% customer satisfaction in 2022. Schedule a personal walkthrough to see CareSmartz360 in action.