Hands-On America Services Transforms Scheduling Chaos Into Scalable Success with CareSmartz360

Hands-On America Services, Inc, provides comprehensive health care staffing and in‑home care services. For almost two years, they have relied on CareSmartz360 to support private duty clients.

Before adopting CareSmartz360, their main challenges were caregiver scheduling and reliable visit verification.

• Now, with automated caregiver scheduling and EVV‑enabled visit verification, Hands‑On America Services achieves 5X billing efficiency each month and saves significant administrative time on scheduling, shift management, and invoicing.
• The CareSmartz360 mobile apps—used daily by caregivers and agency staff—have driven 100% improvements in accurate time tracking and overall service delivery.
• Their caregivers rely on its intuitive clock‑in/clock‑out and scheduling features to ensure timely, transparent care.

Before adopting CareSmartz360, Hands‑On America Services, Inc. faced numerous operational inefficiencies that increased costs:

• Inefficient caregiver scheduling – Disjointed, time‑consuming scheduling processes drained critical resources.
• Lack of reliable visit verification – Without an automated EVV system, confirming caregiver visits was manual and error‑prone.
• Administrative overload – Manual shift management and billing tasks consumed significant staff time.
• Compliance risks – The absence of an integrated EVV solution led to recurring compliance‑related issues.