In Conversation with Lindsay Polis on The Case for Concierge-Style Home Care

When it comes to home care, the traditional agency model often feels like a one-size-fits-all solution — arriving on someone’s schedule, rotating caregivers every few weeks, and tacking on steep hourly markups that leave families paying more for less consistency.

But what if care could be personalized, stable, and actually more affordable? That’s where concierge-style home care comes in. With concierge care, families pay a one-time placement fee for a thoroughly vetted caregiver who becomes their own employee — no ongoing agency markup, no revolving door of staff.

What you get instead is control, continuity, and real value: a consistent caregiver chosen for their fit with your loved one’s unique needs, experience, personality, and schedule. As our expert explains, this model doesn’t just cut costs — it creates relationships. Caregivers earn more, families spend less, and seniors receive care tailored to them. In short, concierge-style care offers what every family wants but rarely finds: dignity, stability, and peace of mind at home.

To shed some light on the same, we interviewed a home care industry expert to bring her perspective on the case for concierge-style home care.

Let us now delve into what she has to say about the case for concierge-style home care.

Question 1: What makes your concierge caregiver recruitment model fundamentally different from a traditional home health agency?

My model removes the ongoing hourly markup that traditional agencies charge. Instead, families pay a one-time concierge fee for vetted, qualified caregivers who become their own employees, allowing them to save $4,000–$6,000+ per month compared to agency rates.

With over 8,000 caregivers nationwide, families also gain access to a wider talent pool and more personalized attention than the typical agency structure provides.

Question 2: How does your recruitment and matching process work, and why is it more effective than the standard agency approach?

Instead of placing “who’s available,” I focus on matching for personality, skill set, diagnosis experience, and family dynamics.

My process includes:

• A detailed intake with the family
• Direct sourcing from my national caregiver platform
• Hand selection of candidates
• Interviews arranged between the caregiver and family
• Reference verification, Live Scan confirmation, and skill-based vetting

Because families hire the caregiver directly, they gain consistency, loyalty, and long-term fit, instead of the revolving-door model of many agencies.

Question 3: Why did you choose a concierge-style model for caregiver placement instead of the typical home care agency model?

After years as a caregiver and agency owner, I saw the problems firsthand:

• Caregivers underpaid
• Families overcharged
• Constant call-offs
• Care inconsistent because agencies rotate staff

The concierge model solved all of that. It gives families control, gives caregivers higher pay, and allows me to offer truly personalized care solutions that agencies aren’t structured to provide.

Question 4: How does your caregiver screening process go beyond the standard checks done by typical home health companies?

Typical agencies often rely on quick onboarding and basic background checks.

My process is deeper and more relationship-driven:

• Confirmed Live Scan or fingerprinting
• Professional reference calls
• Review of skill sets based on diagnosis
• History of reliability
• Communication style and boundary setting
• Personality fit for the specific household

Because I personally screen and know many of the caregivers from my platform, families get someone qualified AND aligned with their care environment, not just someone who passed minimal requirements.

Question 5: What feedback have families given that reinforces the need for a more customized, concierge-style model in home care?

Families consistently share that they:

• Felt frustrated with agencies sending different caregivers every week
• Wanted one consistent, high-quality caregiver who truly knows their loved one
• Needed someone with specific experience—ALS, dementia, Parkinson’s, hospice
• Felt overwhelmed by the cost of traditional agencies
• Appreciated the hands-on support, transparency, and speed I offer

The most common feedback is: “I wish we found you sooner.”

Families feel relieved to finally have control, stability, and affordability without sacrificing quality.

In Conclusion

At the end of the day, concierge-style home care isn’t just a different way to find help — it’s a smarter, kinder choice. With a one-time placement fee and deeply vetted caregivers, families gain control, dignity, and peace of mind.

Caregivers earn more and build real bonds, while loved ones receive care tailored to their unique needs. This isn’t about rotating staff or hidden markups. It’s about restoring trust, consistency, and human connection — exactly what we all want when it matters most.