Why Do Caregivers Leave Their Home Care Agency Jobs?

Ruby Posted by Ruby January 25, 2019

Every organization has some negative characteristics which can cause employee dissatisfaction.

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If addressed, the ultimate resolutions create a sense of consideration in the employees. If not addressed, a negative working situation can cause employees to think about leaving the organization and working for an organization that offers a better environment.

In-home care agencies, lack of communication, long working hours and no recognition are some of the reasons that compel caregiver change jobs. Other concerns might be difficult commutes and not enough compensation.

Must read: Top Complaints of Caregivers and Care Clients

Aaron Marcum, Founder, and CEO of Home Care Pulse said –“Unfortunately, there are many reasons why caregivers quit their jobs, but some of these reasons are in employers’ control and should be focused on, which would lead to a better experience for both caregivers and employers.

He also discussed the top 10 reasons why caregivers leave and said that it is important to figure out the ways to rectify such issues. Top 10 reasons why caregivers quit their jobs:

  • Lack of communication
  • Hours and scheduling
  • Low Pay and benefits
  • Little or no training
  • Lack of recognition
  • Lack of expectations with the first client
  • Lack of client compatibility
  • Rude office staff
  • Lack of openness to ideas or feedback
  • Long Commute or travel

Some of these issues, like communication, training, recognition, client introductions, client compatibility, office attitude, and responsiveness to new ideas or feedback, are within the agency’s control, but they are frequently ignored. While it is difficult to stop people from leaving the organization once they have decided to, if the agencies start working on the controllable points, caregivers might give a thought to staying and continuing to work longer.

Lack of communication is the topmost reason, because it leaves the caregiver feeling alone out in the field, especially when some problem arises.

  • How open are you to feedback?
  • Do you listen to them?
  • Do they feel listened to or do they feel talked down to?

These questions can change the job experience of caregivers working in your home care agency. Their problems should be heard, and their solutions should be considered in order to retain your talented workforce.

Issues related to scheduling, compensation, training, and recognition are next on the top 10 list. Flexible scheduling hours are important for younger caregivers. Lack of recognition is not one of the most important reasons that caregivers leave, but it is still worth considering. Tactics for improving recognition include monthly training to develop and refine their skills, as well as implementing reward systems.

The issues of commute times and travel demands are something generally outside an agency’s ability to control because caregivers do have to work where clients are located, but work hours and scheduling can be managed successfully with the help of a home care scheduling software.

If you need help in enhancing caregivers’ satisfaction levels and equipping them with cutting-edge tools to provide care services, we are at your disposal. Call us now.

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