Let us start on a fun note. You got a dinner date with your better half. You made sure everything falls perfectly in place – your looks, that beautiful lacy skin-hugging gown hair curled to tangle his attention and the most seductive smell of your perfume – you drove and arrived on time, sat, waited and continuously stared at the entrance.
Still, no sign of him. You gave a call, but his phone went unanswered. Now your happy face expression turned into disappointment. At the end, you felt heartbroken, left the place and had continuous thoughts of sadness coming your mind. You are devastated.
When Caregivers Break Hearts
Well something similar happens when a caregiver who promised to arrive as scheduled does not turn up to provide care to you or your loved one at home. While working for home care agencies, few caregivers intentionally do this type of fraud when they are scheduled to visit the clients for the care they need. To curb this ill practice, operators of home healthcare providers are increasingly turning to technology to reduce fraud and ensure patients receive the care they need. Now technology has allowed home health agencies to monitor staff remotely to ensure better patient care, accurate billing, and compliance to show proof of service.
EVV – The Pacifier
Electronic Visit Verification was developed to tackle fraud and ensure that people receive the documented care they need. EVV helps to verify that services billed for home healthcare are for actual visits made by the caregivers. In addition to tracking caregivers’ location, it integrates with payroll and flags supervisors in cases of suspected neglect or abuse. As of now, Texas and Illinois mandated the use of Electronic Visit Verification (EVV). Home care providers across the country are investing time and money into Electronic Visit Verification systems, to meet a federal mandate that takes effect on January 1, 2019.
The Science behind EVV
EVV is done by using GPS tracking integrated with a computer software at the backend. It can also include the use of telephony systems where caregivers can call-in from each location to confirm arrival. GPS can even be used to track the location of the healthcare worker, show a roadmap to the location of the client or a “check-in” system can be used requiring healthcare providers to clock in when they are at a home visit. This allows the caregiver to have the most up-to-date information available to them when they call in to document the visit. Collecting EVV and EVD data is very important, but once the data is collected, it has to be entered into the EMR system for documentation, billing and payroll. EVV software is integrated with payroll systems that allow companies to employ a cloud-based system that integrates with a mobile app to coordinate caregiver schedules, perform automated billing, manage payroll, ensure timely communication, and patient documentation. Healthcare workers can update patient files within the system while submitting productive logs into the system.
Story of EVV Benefits
When it comes to list out benefits of EVV to real-time capture of service delivery information, they are numerous. Moreover, the benefits of EVV go well beyond just avoidance of fraud and abuse once it is adopted all across the healthcare industry. People who think they eliminate all of their fraud and abuse problems simply by implementing EVV are mistaken. While it is a significant tool, it is not a magic potion.
Home care software has made number of processes convenient for care agencies, such as caregiver scheduling, matching caregiver as per the client needs, automated billing, invoicing and more. You can see all this in action for your home care business by requesting a demo.